What Information We Collect and Why
When you create an account, we collect your name, email address, phone number, and date of birth to verify eligibility and manage your wallet. Payment data — including transaction references linked to bKash, Nagad, or Rocket — is logged to process deposits and withdrawals and to
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meet our financial record-keeping obligations. We do not store your full mobile wallet PIN or password; those stay between you and your wallet provider. We also collect device and session data — your IP address, browser type, and session timestamps — to detect unusual account activity
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and keep your login secure. If you contact our support team, the conversation record is stored so our agents can follow up accurately. Cookies and similar tracking tools are used to remember your session state and measure which parts of the platform you interact with. You
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can manage cookie preferences through your browser settings at any time. All data is held on secured servers and access is restricted to authorised staff with a documented operational reason. We review our retention periods periodically; account data is generally kept for the duration your account
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is active plus any period required by applicable law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.